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systemsAssignment 2: Fact-Finding

Assignment 2: Fact-Finding

Continuing Case: Family Health Care

Currently, when a patient enters our office, the receptionists give them a clipboard with several pages of forms to fill out. When the patient finishes filling out the forms, they give the forms back to the receptionists. The receptionists then enter the information for new patients into our patient portal system. If it is an existing patient, they check for any changes.

Family Health Care's managing partner, Dr. Stephen Nguyen, sent a letter to IT consultant, Adam Burke, to help develop the system for the new services. During the project, Adam will work closely with Maria Martinez, web master. Jayne Rogers, an intern will assist Adam. She is eager for the chance to make a good impression in your first professional job.

Tasks

Create a professional looking document to address the issues noted below. Be sure that you have corrected all spelling and grammar errors and all sections of the report are clearly labeled.

  1. Perform Internet research to find out as much as you can about Online services similar to what is planned.
    Using this background, conduct a SWOT analysis with at least three entries in each area.
  2. What fact-finding techniques should be considered during the preliminary investigation?

Resources

SWOT Analysis

  1. SWOT Examples
  2. Fact finding techniques
  3. 10 Questions to Ask When you Design or Redesign a Process
  4. Key Questions When Planning a Computer System

Solution: Patient Portal: Assignment Fact-Finding

Grading rubric: Fact-Finding