Zebra0.com

Assignment 10: User Manual, Changeover

Continuing Case: Family Health Care

Currently, when a patient enters our office, the receptionists give them a clipboard with several pages of forms to fill out. When the patient finishes filling out the forms, they give the forms back to the receptionists. The receptionists then enter the information for new patients into our patient portal system. If it is an existing patient, they check for any changes.

Family Health Care's managing partner, Dr. Stephen Nguyen, sent a letter to IT consultant, Adam Burke, to help develop the system for the new services. During the project, Adam will work closely with Maria Martinez, web master. Jayne Rogers, an intern will assist Adam. She is eager for the chance to make a good impression in your first professional job.

Tasks

Create a professional looking document to address the issues noted below. Be sure that you have corrected all spelling and grammar errors and all sections of the report are clearly labeled.

1. You have been asked to contribute to the user manual for the new system. It was suggested that you include a section of frequently asked questions (FAQs), which you also could include in the Online documentation. Prepare 10 FAQs and answers for use in the context-sensitive Help Screens. You should include 5 questions for the end user, and 5 questions for employees.
2. Suggest a changeover method for the new system and provide specific reasons to support your choice. Give details on how you would implement the changeover.

Solution: Patient Portal: Assignment User Manual, Changeover

Grading rubric: User Manual, Changeover